Frequently Asked Questions

  • What is your return policy?
    • If you are not completely satisfied, let us know and we will gladly send you something else or return your money.  It's that simple.
  • How long does it take to get my tea?
    • All of our products that are in stock ship within 1-2 business days.
    • We ship all of our products via USPS First Class or Priority which usually takes 3-5 business days for delivery.
  • What are your shipping rates?
    • We charge a flat rate of $2.95 for all orders under $39 and shipping is FREE for orders over $39. 
    • Shipping to Canada is $11.95 flat rate for all orders.
  • How is your tea packaged?
    • We package all of our loose leaf tea at the time of order in high quality tea tins.  Then we seal the tins to preserve freshness in transit so you get the freshest cup of tea! If you select a bulk option, the tea comes in a large zip seal bag, which you can then use to refill the tins you already have at home.
  • Is my information safe?
    • Besides having a secure site where you enter your information, we will never sell or distribute your information to anyone for any reason.
  • If you have any other questions please feel free to contact us by filling out the contact form on our contact page or calling us at (800) 635-2471.