Política de envío

 

SHIPPING POLICY

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IMPORTANT NOTICE: We're currently experiencing a higher volume of orders, which may lead to longer fulfillment times. Please allow 1–5 business days for your order to be processed. We truly appreciate your patience and are working diligently to get your tea to you as quickly as possible!

***CURRENTLY BOTH FEDEX AND USPS ARE EXPERIENCING DELAYS. NEITHER FEDEX OR USPS WILL GUARANTEE DELIVERY TIMES RIGHT NOW. SO WE WILL NOT BE ABLE TO RECEIVE OR OFFER REFUNDS FOR EXPEDITED SHIPPING.***

Order Fulfillment

All of our products that are in stock ship within 1-2 business days.

Free Shipping / Standard Shipping

  • We offer free shipping on orders $49+ using USPS Priority/First Class or FedEx Ground services.
  • Orders that don't meet free shipping requirements are charged $4.95 for shipping using USPS Priority/First Class or FedEx Ground services.
  • Free shipping available ONLY in the United States.

FedEx 2Day & Overnight

  • FedEx 2Day is a flat $11.95 charge (U.S. Only).
  • We offer free FedEx 2Day shipping on orders $99+ (U.S. Only).
  • We offer carrier calculated rates available for FedEx Standard Overnight which calculates based on what is in the order and the delivery address.
  • FedEx is only available to physical USA addresses, not PO Boxes.

My Package Is Lost / Stolen / Sent To The Wrong Address

Sometimes carriers mark items as delivered before actually delivering the item. We recommend waiting until the next day at around 4pm. If you still haven't received your order, please contact us.

Once a package leaves our warehouse, it's in the shipping carrier's hands. Please make sure your address is correct before placing your order. We do not issue refunds for missing, stolen, or wrong address packages.

Please reach out within 30 days of purchase date for assistance. If it is past 30 days, we will be unable to assist.

If your package is returned to sender and you would like it re-shipped, we are happy to do so for a one time re-shipping fee of $4.95.

SHIPPING INSURANCE

Shipping Insurance Terms

Shipping Insurance is a service offered by Full Leaf Tea Company, LLC. The cost is variable depending on order amount. If you elect to purchase Shipping Insurance, your shipment will be protected if it is lost, stolen or damaged. 

If you believe your order has been lost, stolen or damaged, reach out to us within 60 days of the order date to receive coverage. Once you have made a claim, one of our customer service reps will investigate the issue. (Please note: this may take up to 2 business days.)

Our investigation will look into several factors before we can approve the claim. The factors are:

  • Is the shipping address correct? If you entered the incorrect shipping address, your claim will not be approved.
  • If it is being delivered via USPS, occasionally a package will be marked as “Delivered” when it has not been delivered. If you still have not received the package 3 business days after it was mark delivered, we will move forward with your claim and send you a new package.

Please include anything you have which supports your claim, such as photos.

If we request more information from you and you don’t respond immediately, it may delay your claim. We will do our best to approve your claim as soon as possible.

Helpful Tips:

  • When filing a claim, email support@fullleaftc.com.
  • In the email subject, write “Shipping Insurance Claim Order #XXXXXXXX” and include your order number. You can find your order number in your order confirmation email.
  • If we haven’t responded after 1 business day, please check your spam/junk email folder.
  • If you have any questions on how to file a claim, please call us at 1(800) 635-2471. We are available weekdays from 9:00am PST to 5:00pm PST.

Please note: Shipping Insurance only covers one reshipment of your order. It does not entitle you to a refund, other than expedited shipping (if applicable). Full Leaf Tea Company LLC reserves the right to refund at our sole discretion. If an item is out of stock, we will reach out to you and offer a replacement item. If there is a price difference in the replacement item, we will either refund the difference or send you an email invoice to pay the difference. If there is an amount you must pay for the replacement item, the shipment will not ship until it is paid.