How Can We Help?
We're Available 9am - 5pm Pacific Time
Help With Tea & Matcha
We hate being these guys, but we're likely running into issues with supply due to COVID-19.
We're doing everything we can to get your favorite teas back in stock. Want to be notified? Click the "Notify Me When Available" button on the product page.
Kosher
Our teas aren't certified Kosher; however, most tea is inherently Kosher. You can learn more about Kosher tea here.
GMO's
The USDA prohibits the use of genetic engineering, or genetically modified organisms in organic products. Rest assured, all of our organic teas are GMO free.
Take Our Wellness Quiz
One of our coolest tools is our NEW wellness tea quiz. We highly recommend trying that out.
Sorting By Ingredients
All of our collections have the ability to sort teas by ingredients. Look for that in the sorting section on each collection page.
Shopping By Health Benefit
You can shop teas by health benefit by exploring options in our main navigation. Need more specific help? Contact us below!
All of our Powdered Japanese Matcha comes from the Aichi Prefecture in Japan! It's also free of rice fillers :)
Loyaltea Cash Program
Make sure you're signed in to your account. Head over to our Loyaltea Cash page or go to your account and click the "Store Credit" button.
Still having trouble? Contact us below!
After logging in, head over to our Loyaltea Cash page to view your balance and code for redemption.
Copy and paste your code into the gift card box at checkout and you're all set!
Please try resetting your password. If that doesn't work, or you don't receive a reset password email in your inbox or junk mail, you'll likely need to create an account with the same email you've previously used for an order.
If you need help, please contact us below!
Your cash will never expire!
Sales & Orders
We're always running sales and promotions!
You can check the latest sales by visiting our homepage, they're featured on our banner or the notification bar above.
You can also subscribe to our newsletter to stay up to date on the latest sales and news!
We'll need to do that for you. Please contact us below to edit or cancel your order.
Sometimes our emails land in junk mail. If our email isn't there, another common issue customers have experienced is using another email instead of their normal one.
If both of these don't apply to you, please contact us below!
We accept all major credit cards, PayPal, Shop Pay, Apple Pay, Google Pay and Venmo.
If you're not satisfied with your purchase please reach out to us. For a detailed look at our returns and refunds, please visit our returns and refunds page.
- Unopened tea & matcha: Full refund minus shipping.
- Opened tea & matcha: 75% refund minus shipping. (We charge a 25% disposal fee)
- Unopened & unused accessories: Full refund minus shipping.
- Opened Accessories: Unfortunately, you cannot return an opened and/or used accessory.
- Defective Accessories: Please reach out to us. We can assist with replacement parts or replacement accessories.
- We don't accept returns on tea sample bags.
If your promo code doesn't work, and you've checked the spelling, it's likely to no longer be valid.
We recommend looking at current promotions that are live on our homepage, or contacting us below :)
Shipping
Standard 5-7 day shipping is $4.99
FedEx 2Day is $11.95
Orders over $49 receive standard shipping for free
Our top VIP customers also get free shipping.
All orders over $49 receive free standard shipping! We also offer free standard shipping to our top VIP customers!
We primarily ship with USPS and FedEx
Our processing time is 1 - 2 business days (No weekdays or holidays).
Sometimes carriers mark items as delivered before actually delivering the item (ugh).
We recommend waiting until the next day at around 4pm. If you still haven't received your order, please contact us below!
Help With Subscriptions
Please login to your account and visit your subscription management page.
If you're unable to login, or you need help, please contact us below!
Please try resetting your password. If that doesn't work, or you don't receive a reset password email in your inbox or junk mail, you'll likely need to create an account with the same email you've previously used for an order.
If you need help, please contact us below!
Our wellness tea box is a monthly subscription of 5 wellness samplers curated for that month by our team!
It's heavily discounted, and offers 30% off the purchase of your favorites with a unique coupon code.
You'll also receive free teabags.
You can! Please login to your account and visit your subscription management page.
If you need help, please feel free to contact us below!
Please login to your account and visit your subscription management page.
If you need help, please feel free to contact us below!
Bloggers & Influencers
We do not offer affiliate marketing at this time.
We're always open to influencers on TikTok, Instagram, and YouTube!
Please reach out to us below and we'll be happy to get in touch!
Absolutely! Even better, feel free to reach out to us and let us know! We'd love to read it and possibly link back :)
We're always open to linking to content that's relevant and informative.
Please reach out to us!