Thank you for your review and letting us know there was an issue with the product. We have a strict pest control program and we have never had a problem with any pests in our facility and cockroaches don't live in our area. Since all of the ingredients in this tea are organic, zero pesticides are used so occasionally we will get bugs from the original farm. If you could please email us at Customers@FullLeafTeaCompany.com and send us pictures so we can see what was in the tea, that would be super helpful so we can make sure this never happens again. Also, I went into our system and refunded your last two orders. We are so sorry for your bad experience!