Frequently Asked Questions
We're committed to serving the highest quality tea's paired with the highest quality customer service. If your question isn't listed below, please reach out by contacting us at customers@fullleafteacompany.com or by initiating a chat on our site.
If you are not completely satisfied, let us know and we will gladly send you something else or you can return the product for a refund. It's that simple.
All of our products that are in stock ship within 1-3 business days. We ship all of our products via USPS First Class or Priority which usually takes 3-7 business days for delivery.
We charge a flat rate of $3.95 for all orders within the U.S. under $39 and shipping is FREE for orders over $39. Shipping to Canada is $11.95 flat rate for all orders.
We package all of our loose leaf tea at the time of order in high quality tea tins or bags. Then we seal the package to preserve freshness in transit so you get the freshest cup of tea! If you select a bulk option, the tea comes in a large zip seal bag, which you can then use to refill the tins or canisters you already have at home.
Besides having a secure site where you enter your information, we will never sell or distribute your information to anyone for any reason.
If you use one teaspoon of tea per serving you will get approximately 30 servings of tea. 4 ounces of tea is equal to 60 servings. You should use 1 tsp of tea per 8 ounces of filtered water.
All of our tea is filled by weight. Because some teas are heavier than others, 2 ounces can look very different from tea to tea.
The Aichi Prefecture in Japan, which is in the Nishio Region, one of the most renowned matcha regions in the world. To learn more about Japanese Matcha, click here
No. We do not carry any Chinese matcha. All of our matcha comes from Japan, as Japanese Matcha is the finest quality and void of rice fillers. To learn more about why we carry Japanese Matcha, click here
Matcha is made from ground up green tea (tencha) leaves. This creates a super fine powder. It gets its bright green color because the tea plants are temporarily grown in the shade. This tricks the plants into overproducing chlorophyll because they think they aren’t getting enough sunlight. To learn more about Matcha, we highly recommend reading our comprehensive guide!
All of the different grades of matcha have the same incredible health benefits, but differ in taste. The difference between the different grades of matcha is the quality of the leaves used to make them. Younger tea leaves at the top of plants that are picked earlier in harvest are the most prized leaves for matcha.
Because they are younger, they contain less stems and veins. This makes them ideal for grinding into a very fine powder, and gives the matcha a sweeter and more delicate flavor. These are the leaves that are used in our highest grade of matcha, Ceremonial Matcha.
As you move down the body of the plant the leaves are bigger and more mature. Leaves that are more mature will have more stems and veins, making the matcha less fine. Tencha leaves are deveined by hand in the process of making matcha. Because the more mature leaves are more veiny, it is harder to separate every single stem and vein from the leaf. This can make the matcha more coarse.
The best of these leaves are used to make our Ceremonial and Premium Matcha, and the leaves not chosen are used to make our Culinary Matcha.
No, our Ceremonial matcha, which is our highest grade, is not organic. The reasoning behind that is that, in Japan, matcha has to be grown at higher elevation to be considered organic.
This higher elevation is not the most ideal conditions in which to grow matcha in. This is why the most vibrant green and high quality matcha teas you see are usually non-organic, because the non-organic matcha is grown in ideal conditions.
Our Organic premium matcha would most likely be considered an organic ceremonial matcha at other matcha companies, but because our non-organic ceremonial is such a high quality, we list our top organic grade as Organic Premium.
Matcha is better than drinking regular green tea because the health benefits are increased as you are consuming the entire leaf, rather than steeping the tea and pulling the leaves out.
Matcha is full of antioxidants and catechins that help overall health and prevent disease. The antioxidants from one cup of matcha are equal to the antioxidants in 10 cups of regular green tea. Matcha also contains a high concentration of chlorophyll, which helps eliminate chemicals from the body.
Nope! Drinking matcha is perfectly healthy for you. How much you drink depends on your caffeine tolerance. A cup of matcha can have as much caffeine as 2/3 a cup of coffee.
Most people tend to drink 1 to 3 cups of matcha a day (1/2 tsp per serving), and they avoid drinking it in the evening. Too much of anything, even water, isn’t good for your body, so don’t chug any liquid 24 hours a day non stop.
Organic Skinny Natural Tea is composed of powerful natural ingredients that can aid in weight loss. Every person’s body is different, but tons of our customers have had great results with this tea! It reduces bloating, speeds up metabolism, and helps suppress appetite.
Yes, most of our teas are organic. If it has Organic in the title, it will be USDA certified organic. Which means we have gone through a rigorous process and regular inspections to achieve USDA standards. All of our USDA Organic Teas on our website have a picture of the USDA logo next to them.
We do carry a few non-organic teas. You can tell which ones these are, because they do not have the word Organic in the name of the tea.
We recommend our Organic Premium or ceremonial matcha. The quality of the tea leaves makes these two teas the best for drinking straight with water.
Ceremonial is our highest grade of matcha and has an excellent smooth taste.
If you are looking for an organic matcha to drink whisked with water, Organic Premium is perfect. It is great quality, a beautiful vibrant green, and tastes wonderful.
Yes, they are!
No they are not certified by a third party. However, tea is considered naturally Kosher.
No. To be Fair Trade Certified, each ingredient has to come from a Fair Trade transaction.We get our ingredients from all over the world: U.S.A, Japan, and other “First World” developed countries included. Fair Trade Certification is meant to create higher wages and increase export costs when dealing with developing countries. Due to this, while we get some Fair Trade sourced ingredients where available and applicable, we would not be able to be Fair Trade Certified unless every single ingredient in a tea came from a developing country’s Fair Trade Certified farm. Having a mix of ingredients from developed and developing countries prevents us from participating in Fair Trade Certification.
For best results, we recommend using filtered water and following the steeping guide on the side of the tin. The great thing about tea is that you can make it however you want! You can use different amounts of tea and vary the water temperature to see what you like best!
Yes! All of our teas can be used as hot tea or iced tea.